Updated review to give stars. The customer service is EXCELLENT! I had a tough time with getting the correct fit and contacted customer service. They helped me figure out and fix how I was wearing the carrier. With a few adjustments the carrier fits great and I can hardly feel the weight of the baby. I am petite and was told to only put the waist belt through ONE loop on the lumbar support so I could wear it around my natural waist and it worked like a charm.If you’re having problems adjusting the seat to the narrow seat as I had...I’ve attached pictures of what I did and you can always Google “Lillebaby panel loop” and I believe the 2nd link is what I clicked and this is a bit of what I got: “HOW DO I SWITCH MY CARRIER TO THE NARROW SEAT SETTING?In order to adjust your LÍLLÉbaby carrier to the narrow setting, complete the following steps:Remove the lumbar support from the waist belt webbing.Unsnap the two cotton fabric loops that encircle the waist belt of the carrier. The snaps are located on the front of the waist belt, just below the seat.Slide the loops off of the waist belt.Fold the loops toward the inside of the carrier, where they will be hidden beneath baby's bottom, and secure them with the snap located on the right hand side of the carrier (when the carrier is being worn). If you cannot see this snap, it's likely you have the wrong flap on top - switch them around!Replace lumbar support, and carry on!”****************************************************So far so good just got it today and it was easy to get it together and fitted for my body. It’s comfortable and doesn’t let me slouch. I have the Moby, Ergo 360, a Baby Bjorn, and a handful of Infantino wraps my husband prefers.I didn’t have a problem getting into the wrap I’m also decently flexible so I could get the strap in the back easily. I find the lumbar support to be nice because I have 3 blown disc in the lumbar area and I am 6-1 which sucks for my back. I don’t feel like the shoulders are as comfortable and padded as I would like them but they are certainly padded and help alleviate pressure from carrying a big ol baby.I thought the carrier had a slight smell to it but my husband says he can’t smell anything.I sort of think the baby sits too wide but so far no complaints from the little one. I also feel like the clips for headrest are awkward and I had a hard time with the baby in the carrier clipping them.I give this four stars because I feel like the baby sits a little too wide and I would like the ability to adjust that a bit more.
